At AURADUKS, we are committed to delivering high-quality fragrances directly to your doorstep with efficiency and care. Please review our shipping policy below for details on processing times, delivery options, and more.
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation with tracking details once your order has been shipped.
2. Shipping Rates & Delivery Times
AURADUKS offers the following shipping options:
Domestic Shipping (Within [Country])
- Standard Shipping: [Estimated Time] | [Cost]
- Express Shipping: [Estimated Time] | [Cost]
- Free Shipping: Available for orders over [Amount]
International Shipping
- International delivery times vary based on destination and shipping method.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
3. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your package through our website or the courier’s tracking portal.
4. Shipping Delays
- While we strive to meet delivery estimates, unforeseen circumstances (e.g., weather conditions, customs delays, or courier issues) may cause delays.
- AURADUKS is not responsible for delays beyond our control but will assist in tracking delayed shipments.
5. Incorrect Address & Failed Deliveries
- Customers must ensure that their shipping details are accurate before confirming an order.
- If an incorrect address is provided and the package is returned, the customer is responsible for reshipping costs.
- If a delivery attempt fails due to the recipient’s unavailability, the courier will provide further instructions.
6. Lost or Damaged Packages
- If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product.
- If your package is lost in transit, contact our support team, and we will assist in resolving the issue.
7. Returns & Refunds
- Shipping costs are non-refundable.
- For return policies, please refer to our Return & Refund Policy page.
8. Contact Us
For any questions or assistance regarding shipping, please contact our support team:
- Email: [Insert Contact Email]
- Phone: [Insert Contact Number]
- Business Hours: [Insert Business Hours]
Thank you for choosing AURADUKS! We appreciate your trust in our fragrances and service.